One year ago on June 14, 2017, became available to help British Columbians across the province access support in their local community. And it’s only a click away.

On Vancouver Island and in the Lower Mainland, Fraser Valley and Sunshine Coast, people can also access bc211 by dialing or texting 211.

bc211 is an up-to-date, reliable gateway to community, social, non-clinical health and government services. The service directory database includes over 11,000 current entries that document and describe services and organizations available to help people. The website is optimized for mobile devices and online chat is available seven days a week from 8 am to 11 pm.

Phone and text service are available 24/7, 365 days a year. Calls and texts are free, and the service is confidential. Phone service is available in 160 languages.

Some of the information available includes:

  • Employment support
  • Legal assistance
  • Mental health and addiction services
  • Housing options including shelter locations
  • Seniors services
  • Children and youth programs, and much more

To date, there have been 12,237 web searches of and 1,757 phone calls made to bc211.

The expansion of was made possible through funding from United Ways across BC including: Lower Mainland; Greater Victoria; Central & Northern Vancouver Island; Central and South Okanagan/Similkameen; East Kootenay; North Okanagan Columbia Shuswap; Northern British Columbia; Powell River & District; Thompson Nicola Cariboo, and Trail and District.

On a local scale, United Way Greater Victoria donors enabled the provision of phone and text service at 211. To ensure that phone and text service continues for Vancouver Island residents, anyone interested in making a contribution to this project, please contact Marg Rose, Director of Philanthropy at (250) 220-7365 or


Nathan Wright, Executive Director, bc211
T: 604.708.3200 E:

Jennifer Young, United Way Greater Victoria
T: 250.984.2269 E:

Oak Bay Fire Department and Oak Bay Police Department support bc211 as an important community resource.